Privacy Policy

PRIVACY POLICY

At Pearl and Brew, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our store, use our website, or interact with us in any other way.

By using our services, you agree to the terms of this Privacy Policy. Please read it carefully.

1. Information We Collect

We may collect the following types of information:

Personal Information: When you make a purchase, sign up for promotions, or communicate with us, we may collect your name, email address, phone number, and payment details.
Transaction Information: We collect details of your purchases, including the products you order, payment method, and order history.
Website Usage Information: If you visit our website, we may collect information such as your IP address, browser type, device type, pages visited, and time spent on the site via cookies and tracking technologies.
Feedback and Surveys: If you participate in surveys or provide feedback, we may collect your comments and opinions to improve our services.

2. How We Use Your Information

We use the information we collect for the following purposes:

Order Processing: To process and fulfill your orders, including delivery or pickup.
Customer Support: To respond to your inquiries, concerns, or requests for assistance.
Marketing and Promotions: To send you promotional emails, newsletters, or special offers, provided you have given us consent.
Improvement of Services: To analyze your feedback and use data to enhance our products, services, and website experience.
Legal Compliance: To comply with applicable laws, regulations, and legal requests.

3. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the internet is 100% secure, and we cannot guarantee the complete security of information transmitted to us.

4. Sharing Your Information

We do not sell, rent, or lease your personal information to third parties. However, we may share your information in the following cases:

Service Providers: We may share your information with trusted third-party service providers who help us operate our business (e.g., payment processors, delivery services, marketing platforms). These providers are required to keep your information confidential and secure.
Legal Requirements: If required by law, we may disclose your personal information to comply with legal processes, regulations, or a valid legal request (e.g., a court order).

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website, personalize content, and analyze website traffic. You can disable cookies through your browser settings, but this may affect your ability to access certain features of the site.

6. Your Rights and Choices

You have the right to:

Access: Request a copy of the personal information we hold about you.
Correction: Correct any inaccuracies in the personal information we have.
Deletion: Request the deletion of your personal information, subject to certain legal exceptions.
Opt-Out of Marketing: You can unsubscribe from our promotional emails at any time by following the unsubscribe link in the email or by contacting us directly.

To exercise any of these rights, please contact us at [email protected]

7. Third-Party Links

Our website or physical location may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.